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Voice AI

The calls you can't take, answered. In your name, at any hour.

An AI receptionist on your line for when you're on a job, on another call, or closed. It books the visit or takes the message, and leaves you a summary of every call.

Book a callHow it works

Free. Thirty minutes on Zoom with the person who would build it.

Ridgeline Landscaping · 9:40 pm · forwarded

Scripted example
Sound on0:00 / 0:50

A homeowner calls after hours about a leaning retaining wall.

Sound on. A scripted call, with generated voices.

  1. AI receptionist: Thanks for calling Ridgeline, this is Jess. How can I help?
  2. Caller: Hi, yeah. Our retaining wall out back is starting to lean, and we're looking at getting it replaced.
  3. AI receptionist: Okay, sorry to hear that. Which city is the property in?
  4. Caller: We're in Langley.
  5. AI receptionist: Great, we can help with that. Can I get your first name?
  6. Caller: It's Mark. Sorry, am I talking to a real person?
  7. AI receptionist: I'm Ridgeline's AI assistant, and I can still get you booked. The next openings are Thursday at nine in the morning, or Friday at one. Would one of those work?
  8. Caller: Thursday at nine works for me.
  9. AI receptionist: Perfect. You're booked for Thursday at nine in the morning. A confirmation text is on its way to this number.
  10. Caller: Great, thanks so much.
  11. AI receptionist: Thanks, Mark. Have a good night.

On the record

Lead
Caller
Not yet
Wants
Not yet
Where
Not yet
Outcome
Not yet

When it rings

What happens on every forwarded call.

The receptionist runs the same way on the first call of the day and the last one at night.

  1. Your number forwards

    You keep your number. The calls you don't pick up, and the ones after hours, forward to the receptionist.

  2. It answers as your business

    Callers hear your name, not ours. If anyone asks, it says it is an AI.

  3. It asks what you'd ask

    The job and where it is, and the budget only if you want it asked. The questions are set for your business, along with the work you turn down.

    • Project
    • Area
    • Budget, if asked

  4. It books, or takes the message

    It offers real open times from your calendar and books the visit. If you would rather call back yourself, it takes a callback with what they need.

  5. It knows who is calling

    A returning caller is greeted with their history in hand: their name, what past calls were about, and any visit already booked.

  6. You see every call

    Each call lands on the caller’s record with its outcome and a summary, and the full transcript is kept with it. A callback request reaches you by text and email.

After the call

Every call ends with an outcome.

No call disappears into a voicemail box you check on Friday. Each one is marked, summarised and kept on the caller’s record, with what it found out.

  • Booked
  • Callback
  • Declined
  • Transferred
  • Hung up
  • Spam
  • Unresolved

Alongside the outcome: a summary, the caller’s mood and the details they gave, with the full transcript kept on the record. Callbacks and anything left unresolved come to you by text and email, so the ones that need you never wait on a dashboard.

Your phone system

For the calls your team takes.

Alongside the receptionist, we set up a proper switchboard, so the calls you do answer reach the right person first time.

A number for each job

Separate numbers for your main line, your Google listing, your ads and your website, so you know which one rang.

Rules you can read

Where a call goes depends on the hour, the holidays you set, who is calling and which number they dialled. VIPs come straight through; blocked numbers do not.

Your team, rung properly

Ring everyone at once or one after another. Each person presses a key to take the call, so a phone’s own voicemail can never swallow it.

A backup route

If the routing does not answer within seconds, the call falls to a simple backup that still rings your people and still takes a voicemail.

One switch for the day

Mark yourself unavailable until a set time, or forward everything, from one screen.

A record of every change

Every version of your call rules is kept, so you can see what changed and when.

Questions

What owners ask first.

Will callers know it is an AI?

It answers as your business and speaks naturally, and it says it is an AI the moment anyone asks. It never pretends to be a person.

Do I keep my number?

Yes. Your carrier forwards the calls you do not answer, and the ones after hours, to the receptionist. Nothing about your listing or your cards changes.

Can it book appointments?

Yes, into your Google Calendar, from the times you are really free. If you would rather call people back yourself, it takes the message instead.

What if a caller needs a person right now?

During your office hours it can transfer them to a number you set. Outside them, it takes a callback and you get a text and an email.

Can I choose the voice?

Yes. The voice is chosen with you at setup, along with what it says when it answers. The calls on this page use generated voices to show how a call runs.

What about emergencies?

Anyone who describes danger is told to call 911.

What does it cost?

It depends on your call volume and how your phones are set up today, so it is priced on the call, after we have seen how your calls actually come in.

Book a call

Hear how your calls come in today.

Book a call and we'll walk through where your calls go now, which ones you are losing, and what the receptionist would say in your name.

Book a call

Free. Thirty minutes on Zoom with the person who would build it.